Got a broken or cracked iPhone, iPad screen? Need a replacement battery or batteries? We repair LCD displays, unlock frozen screens and fix dropped or water damaged iPhones 3G, 3GS, 4, and iPad. We pride ourselves on fast turnaround time (often same day repairs) and we service Australia wide. Post it to us, we'll fix it and send it back as good as new; quick smart.
To get started, specify above whether you're a 3G, 3GS, 4, or iPad owner or click on What's Wrong to get a quote for fixing your particular problem. Or read through the FAQs below..
What do I need to send with my iPhone/iPad?
Nothing; don't send us any accessories or cables; the only things we need are the iPhone and the detail of what's wrong with it. If you can remove the Sim card you'll be able to continue using a phone while we repair yours. Here's a video showing you how to remove the card.
Likely repair cost?
The web site helps you calculate the likely cost of repairs. If you're not sure what's wrong with the phone you can ask for an inspection, in which case we'll email you an estimate before starting work. Note that there is a charge for diagnosing the problem. You're also welcome to phone us to discuss the problem. 08 9225 4656.
What areas do you cover?
We cover all Australian states and territories.
How do I send you my phone?
You can post the phone or drop it in to our workshop in East Perth. No appointment is needed and some problems can be fixed in a matter of minutes.
How much does shipping cost?
We return your iPhone by Australia Post ($10)
Turnaround times
Being without a phone sucks. The reason we're in this business (we've been in the computer repairs business for thirteen years) is because we couldn't believe how SLOW other companies were fixing our iPhones. (Yes, we were early users of the iPhone and had some problems; a number of them self-inflicted). So we pride ourselves on fixing iPhones FAST. We aim for same day repairs. Almost all problems can be fixed within 24 hours though logic boards may take longer. Delays can occur through parts availability or if we have difficulty contacting you with a question. If the problem is likely to take more than 24 hours to fix, a technician will call you with an estimated repair time. In the event of a delay, we won't start work until we have your okay.
Payment
iCare accepts Visa and MasterCard Credit Cards, PayPal, and American Express.
The iCare iPhone warranty
We offer a 90 days' warranty on all work done. If a part we have installed fails during this period we will repair it at no cost to you other than postage.
The Apple iPhone warranty
Once you have dropped and damaged your iPhone, Apple's warranty becomes void.
What happens to videos and songs on my iPhone when it's being fixed?
Data recovery is a very important part of what we do and we will do absolutely everything to save your songs, photos, contacts and videos. Nonetheless, backup of data is your responsibility and we can't make any guarantees in this area.
Order tracking
We'll email you a tracking number for your job. In the event of a longer repair period you'll be able to enter that tracking number on our web site and check the progress of the job.
Storage of credit card information
We do not retain your credit card information.
Privacy
The personal information we collect from you when you place your order is stored on our secure server.
We will not disclose your personal information to any third party unless legally obliged. More information on privacy and encryption is on our Policy page.
